Support Center

Welcome to the Radiant Digital Church Support Center. We recommend that you start by watching the first two videos under Start Here, then browse through the video tutorials. If you're having trouble with something, scroll down to our Troubleshooting section.

Start Here

Overview of Radiant Digital Church

How to Sign Up – Step by Step

Tutorials & Walkthroughs

Setting up your Fire Stick(s)

The Dashboard

Files & Playlists

Managing Devices

How to Create Content

Content Channels

Account Settings



Troubleshooting Q&A

Issue: The Radiant Digital Church app keeps crashing (or is frozen).
Solution: 99.9% of the time, this is caused by one of two things: (1) Make sure the power cable for the Fire TV Stick is plugged into a power outlet on the wall. It cannot be plugged into a USB port on the TV (as they do not provide enough power). (2) Make sure your fireOS is updated with the latest version. // If that doesn't work, your Fire TV Stick may have just blipped. Power it off (by unplugging the cord) for 30 seconds, and then plug it back in.

Issue: I am getting a message on my TV that says, "There seems to be a problem. Please login to Radiant Digital Church and check your settings."
Solution: PayPal could not process your latest payment, resulting in your service being temporarily inactivated. Log in to your PayPal account to fix your recurring payment details.

Issue: My Credit Card has expired and I didn't use a PayPal account to signup.
Solution: The only way to get around this is to cancel your subscription and re-subscribe. If you need assistance with this, we can help. Log in to your Radiant Digital Church account and click on the Chat icon at the bottom of the screen.